Effective Communication and
Teamwork for Profit Improvement (One day)
Our research shows that most teams do not communicate
effectively with one another. This occurs at all levels
within the organisation. In order to achieve corporate
goals everyone needs to know how to communicate. This
highly participative and enjoyable programme will help
your people to improve communication, with both
'internal' and 'external' customers, for long term
business growth.
Sessions include: communication - the problems;
basic rules for effective communication; Communication
is the Key (simulation); best practice for communication
within your business; problem solving techniques
What you gain: Improved communication leading to
business improvement in all areas. Your people will also
come away with a greater feeling of 'team work' leading
to improved motivation and confidence.
Suitable for: All departments and all levels
within your business. This programme will get everyone
in your team focused on improving communications.
Managing for Customer Care - Winning Delighted
Customers (One day)
Because most Customer Care programmes are not properly
managed they fall at the first hurdle. This unique
programme focuses on the core of successful customer
care programmes by getting Directors and senior managers
looking in depth at the fundamental implications of
customer care programmes. The responsibility for success
is then owned and delivered by the Board and senior
management. Without this ethos true customer care cannot
be delivered.
Sessions include: the customer driven ethos;
after the sales is over; a complaint is a gift;
expectations management; handling difficult customers;
motivating for customer care.
What you gain: An increase in the level of
satisfied customers. Your people will focus on your
customers - this is paramount for long term business
survival.
Suitable for: Senior managers and Board Directors
who have responsibility for customer care. This is not a
'front line' customer care programme.
For more information about ANSA team programmes please complete our
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